Operations 101: Keeping Your Small Business Running Smoothly
When running a small business, you wear many hats. You’re the marketer, the salesperson, and the customer service representative. Down the road, you can hire people to handle these tasks, but you will always be more involved than an outside contractor or employee. At the very beginning, there’s no such thing as delegating tasks, it’s all up to you!
Success is Within Reach: Your Small Business's Guide to Achieving Customer Success (Part 3)
Now that we’ve learned what customer success is and what a buyer’s journey is, you should start immediately implementing customer success in your small business. Here are a few steps you can take whether you are just now learning about customer success or you have been doing it since the beginning but need a little refresh.
The Power of Putting Customers First: Your Small Business's Guide to Customer Success (Part 1)
Have you heard the phrase “customer success?” Or maybe you’ve heard it called “customer connection” or something else along those lines. The phrase is relatively new. As a small business owner, you may already be working on this, whether you have heard the term or not. Or you may have heard of it and assumed it was only for large businesses or companies. This post aims to give a deeper understanding of customer success by defining the concept, differentiating it from customer support or service, and explaining how it applies to your small business.